BuildPod OS Legal
Service Level / Support Policy
Support channels, response targets, maintenance, incidents, and custom SLA boundaries for BuildPod OS.
Support channels
Support may be provided through email, direct founder/operator communication during pilot access, in-product channels if enabled, or other channels identified by BuildPod LLC. The support email is em@buildpodllc.com.
Business-hours targets and no default SLA
BuildPod LLC aims to respond during reasonable business hours, with priority based on severity, customer relationship, pilot status, and available resources. No guaranteed SLA applies unless separately contracted in writing.
Beta and Founding Operator support
Founding Operator and beta support may include closer feedback loops and implementation guidance, but features may change and response times may vary.
Incidents, maintenance, and security issues
BuildPod LLC may perform planned maintenance, emergency updates, or incident response when needed. Security issues should be reported to em@buildpodllc.com. Enterprise or custom SLA terms are available only by written agreement.
Contact: em@buildpodllc.com